Privacy Policy

Information We Collect

When you submit a service request, call our hotline, or otherwise interact with GA Restorations, we may collect: your name, phone number, email address, service address, and details about the services you request (including descriptions of property damage or project goals you choose to share).

We also collect standard technical information automatically, such as IP address, browser type, and pages visited, to operate and improve our website.

How We Use Your Information

We use the information we collect to: mobilize crews and coordinate emergency services; schedule estimates and on-site visits; prepare quotes, invoices, and insurance documentation; communicate with you about your project; and improve our services and website.

We do not sell your personal information to third parties.

Insurance & Third-Party Disclosure

With your authorization, we share project documentation (photos, moisture readings, estimates, and invoices) directly with your insurance carrier and adjuster to process your claim.

We may also share information with trusted service providers who assist our operations (for example, payment processors or equipment suppliers), under agreements that require them to protect your information.

Data Retention

Project records, including documentation supporting completed work and insurance claims, are retained for the period required by Georgia law and industry warranty obligations. Website inquiries that do not become projects are retained for up to 24 months.

Cookies & Analytics

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. If analytics tools are enabled, data is aggregated and used solely to improve site performance and content. You can control cookies through your browser settings.

Data Security

We apply reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal and contractual retention requirements. To make a request, contact us using the details below. We will respond within a reasonable timeframe.

Children’s Privacy

Our services are directed to property owners and adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date below reflects the most recent revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.